Webinar: Salesforce Agents in Action

Agents in action: Practicable insights into Salesforce Agentforce & Service Cloud

July 16, 2025 | 12 am - 1 pm CET

AI is transforming customer service. But how can your business use AI agents to achieve real efficiency and productivity gains?

Whether you're just beginning your AI journey or looking to enhance your existing Salesforce setup, gain practicable insights how to boost efficiency and productivity within your Salesforce environment.

Learn in this webinar, how Salesforce Service Cloud combined with intelligent AI solutions can streamline your customer service operations, automate routine tasks, and improve overall customer engagement.

Meet Agentforce for Service

Imagine empowering your customer service team to resolve cases faster, deliver seamless personalized experiences, and free up time to focus on strategic work and building long lasting customer relationships. In our webinar, you'll discover how AI agents can handle common customer requests - updating delivery details, responding to invoice inquiries, processing upsell opportunities, and scheduling appointments. These agents use generative AI to respond in a conversational way that understands context and matches your brand's unique voice.

Curious? Join us to learn how to maximize AI features in your current Salesforce setup, saving time and enhancing efficiency - with a special focus on Service Cloud capabilities.

What you can expect:

Go behind the curtain of Agentforce marketing promises and discover the practical reality: successful agents require thoughtful preparation—defining clear tasks, connecting the right data sources, establishing proper permissions, and teaching AI each step of human processes.

Deep dive into AI solutions of Service Cloud which can revolutionize your customer service workflows.
Experience a live demo of Agentforce optimizing practical Service Cloud scenarios.
Learn how to tailor AI to your specific business workflows to boost productivity and strengthen customer engagement.