Webinar: Salesforce Agents in Action

Insights into Salesforce Agentforce
and its use cases within Salesforce Service Cloud

July 16, 2025 | 12 pm - 1 pm CET

AI is transforming customer service. But how can you best use AI agents to maximize efficiency and productivity?

Whether you're starting your AI journey or looking to enhance your existing Salesforce setup, this expert webinar will show you how to integrate AI into Salesforce Service Cloud to streamline customer service operations, automate routine tasks, and improve end-to-end customer engagement.

Meet Agentforce for customer service

In this 60-minute live webinar, you'll explore how to optimize your current Salesforce setup in the Service Cloud with AI – specifically Agentforce. Learn how these intelligent AI agents handle common customer requests from updating delivery details and responding to invoice inquiries, to processing upsell opportunities and scheduling appointments. When properly set up, integrating AI pushes your customer service to the next level: conversational engagement in real-time with tailored answers, matching context and your brand's unique voice.

Curious? Join us to learn how to maximize AI features in your current Salesforce setup, saving time and enhancing efficiency - with a special focus on Service Cloud capabilities.

What you can expect

Go behind the curtain of Salesforce Agentforce and discover the practical reality of integration into the Service Cloud – from defining clear tasks, connecting the right data sources, establishing proper permissions, and teaching AI each step of human processes.

Explore Salesforce's AI solutions in the Service Cloud and see how they can transform your customer service workflows.
Experience a live demo of Agentforce optimizing practical Service Cloud scenarios.
Learn how to tailor these AI solutions to your specific business workflows to boost productivity and strengthen customer engagement.

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Speaker

Meet our experts Mohsin Saifee and Madhura Bapat! By bringing together hands-on experience and technical expertise, they will walk you through the Salesforce Service Cloud and share actionable insights for successful AI integration.

Mohsin+Saifee

Mohsin Saifee

salesforce consultant

Madhura+Bapat

Madhura Bapat

salesforce consultant

Further insights

Explore further reading on Salesforce topics and industry use cases.

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